Shipping Policy

Shipping Policy | Simply Superheroes

Countries We Ship To

The following are the shipping charges by country:

United States 

We offer FREE SHIPPING for orders that have a destination within the contiguous United States:
We use FedEx Smart post which takes approximately 8-12 business days depending on shipment destination from NJ. (We do NOT recommend this shipping option if your order is time sensitive (ie, birthday party or holiday)). 

 

EXPEDITED SHIPPING OPTIONS:

Priority Shipping starts at $5.99 or more based on total weight of the order (and will take approximately 2-3 business days depending on shipment destination from NJ) 

Fed Ex: We offer the following services from Fed Ex:

Overnight, 2-Day Air, Express Saver (3 Business Days), Home and Ground Delivery (1-5 business days depending on distance from NJ)

Click here to learn more about these options.

The Fed Ex charges are based on total weight of shipment.  


If you place your order using a FedEx Express service (i.e., Overnight, 2-Day Air, Express Saver) before 3pm EST, we will ship your order on the same day.

 

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Canada

All Canadian orders are based on weight in US pound.   Please note, the USPS shipping rates for international went up a lot in late January 2013.

We use USPS and FedEx International depending on needs of the customer. 

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We also ship to the following countries:

Australia, Austria, Belgium, Croatia, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Gibraltar, Greece, Greenland, Iceland, Ireland, Israel, Japan, Malta, Mexico, Monaco, Netherlands, Norway, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, Trinidad and Tobago, United Kingdom, and the British Virgin Islands. 

Shipping charges are based on weight in US pounds.

We use USPS and FedEx International depending on needs of the customer.

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How We Ship

We usually use the United States Postal Service for items that weigh one pound or less in weight.

Fed Ex is usually used for orders heavier in weight.

For Free Shipping the closer you are to us in NJ, the estimated time of arrival for your package can be reduced by at least a day while those who live on the West Coast may need to add an additional day.

Also for Free Shipping, we use Federal Express SmartPost. SmartPost teams Fed Ex and the USPS together. When you receive the tracking number for your shipment, you will be able to view the status of your shipment online more accurately than through USPS.

We also offer Express Shipping in both US and Canada for shipments needed within 1-2 business days.  In the United States we offer both FedEx 2Day Shipping and FedEx Overnight Shipping based on weight of total order.

When an order is placed, we ship the order within 2-3 business days to the shipping address provided with the order.  However, shipping may take longer depending on information provided on the Info tab for specific products.

If an order totals over $70 and the shipment is within the 48 contiguous United States, we will request that the customer provide signature confirmation upon delivery.

Customer Error in Shipping Address 

If a customer makes a mistake in the shipping address of an order, we are not responsible for the error. If a customer wishes to have an order re-shipped, there is a $10 re-shipping charge for within the United States, $15 for Canada, and $20 for the United Kingdom and all other countries.

If there is a problem with a customer's order (ie, item out-of-stock, shipping address incorrect), we will contact the customer based on the contact information provided by the customer (email, phone or both).  Choices will be offered to the customer if an item is out-of-stock.

If the customer does not respond within 7 calendar days following initial contact by Simply Superheroes, we will make the final decision about the order in question.

 If we change this policy or carriers, we will update this policy.

Free Local Pick-Up

If you live in Essex County, New Jersey or in the greater NJ area and wish to pick up your shipment to save on shipping, please contact us to arrange for pick-up.

We welcome your questions and comments:

support@simplysuperheroes.com

1-800-867-7753 EST