Returns Policy

Returns Policy | Simply Superheroes

Return Policy For Apparel

To accept an item of clothing, it has to be returned unused within 7 calendar days of receiving the clothing item. For example, if a set of pajamas has tags the pajamas will be accepted if the tags are still in tact and the pajamas appear to be in new condition.  Please note: returns will be accepted past 7 days around the time of Christmas, Halloween and Easter or if the clothing has a different shipping address to the billing address.

Clothing will not be accepted if they have been used or worn.

It is important to email us beforehand if you are planning to return an item of clothing that you had ordered from us.

If an apparel item is returned, refund will be issued on the price paid for the item minus shipping fee (if the customer paid for shipping).

We will not pay for return shipping.

If refund is issued via credit card, please allow 2-3 business days after refund email notification for the refund transaction to appear on buyer's credit card statement.

Return Policy For Non-Apparel Products

For a return, exchange or refund to be honored, please notify us at support@simplysuperheroes.com within 7 calendar days from when you received your order. Please note: returns will be accepted past 7 days around the time of Christmas, Halloween and Easter or if the product has a different shipping address to the billing address.

We will only grant a full refund if an item is received in the same condition that it had been shipped.  Full refund is defined as what buyer paid for item and does not include any shipping fee customer paid.

We will not pay for return shipping.

If refund is issued via credit card, please allow 2-3 business days after refund email notification for the refund transaction to appear on buyer's credit card statement.

Store credit will be issued if an item is returned that is not in the same condition that it had been shipped (i.e., opened package that had been shipped factory sealed).

Value of store credit will be determined by condition of item returned at the discretion of Simply Superheroes.

We welcome your questions and comments:

support@simplysuperheroes.com

1-800-867-7753 EST