Derek Bacharach
<TITLE>Frequently Asked Questions</Title>
<META name="description" content="frequently asked questions about simplysuperheroes.com">
<META name="keywords" content="frequently asked questions, faq, shipping, returns, refunds, payment">
<p><strong>Is your website safe for making purchases?</strong></p>
<p>Absolutely. Our website host provider uses Equifax’s secure socket layer (<span class="caps">SSL</span>) 128-bit encryption technology to secure all data to and from the site.</p>
<p><strong>Do you accept credit cards for payment at checkout?</strong></p>
<p>Yes, we do. We accept <span class="caps">VISA</span>, Mastercard, American Express and Discover.</p>
<p><strong>Do you accept credit card orders by phone?</strong></p>
<p>Yes, we do. Call 1-800-867-7753.</p>
<p><strong>I wanted to place my order with you through paypal but I got an error message from paypal that my order could not go through. Can you help me?</strong></p>
<p>We don’t have control over paypal. If their website is down, please be patient and try placing your order later. If you had placed an order of multiple items when this occurred the best we can do (by request) is send you a link that will take you right back to your order page to save you shopping time.</p>
<p><strong>I do not have a Paypal or a Google Checkout account. Which is easier to set up?</strong></p>
<p>From customer feedback who have tried both, Google Checkout was noted to be easier. Please contact us if you have any difficulty with opening a Google Checkout account.</p>
<p><strong>How can I be sure you have what I want in stock?</strong></p>
<p>When we exhaust our inventory of a product, you will see on the product page “this product is temporarily unavailable.” We have carefully inventoried all of our products so we will know when we are low in inventory of a particular product and when it sells out. If there is a product that is temporarily unavailable that you would like to purchase, please contact us.</p>
<p><strong>Do you have a clothing section for Men or Women?</strong></p>
<p>No. We currently sell clothing in children and young adult sizes from 2T up to Youth Size XL, depending on the clothing item. We will consider expanding our product lines for adults in the future. For the time being, we offer discounted men’s superhero t-shirts for $9.99 each.</p>
<p><strong>I’m trying to find a t-shirt for my friend’s 6 year-old boy as a surprise. I don’t know much about how kids sizes work. Do you have any recommendations?</strong></p>
<p>At earlier ages, sizes almost correspond to a child’s age: 2T for a 2-year old, 4T for a four-year old. But since kids grow differently, this doesn’t match up all the time. Is the child tall for his age? You may want to consider a size Medium Youth rather than Small. Also, you may want to get the shirt one size larger so he can grow into the shirt. Email us at support@simplysuperheroes.com and we’d be happy to help.</p>
<p><strong>Why is my paypal payment made to “No Brainer Bargains, <span class="caps">LLC</span>” rather than this website name?</strong></p>
<p>No Brainer Bargains, <span class="caps">LLC</span> is the business name for our company. We used to have an online retail website by this name in 2008 and have registered our business name on paypal since then which is why it still shows up in payment transactions with this website.</p>
<p><strong>Do you charge sales tax?</strong></p>
<p>Only for non-clothing items if your billing address is in the state of New Jersey.</p>
<p><strong>Why do you have more selection for one superhero compared to other superheroes?</strong></p>
<p>Suppliers often have more available based on what’s in demand. At this time, for example, Batman has the widest variety of merchandise based on the lasting success of Batman’s recent movies.</p>
<p><strong>Do you ship to any other countries besides the United States?</strong></p>
<p>Yes. We ship to Canada and the U.K.</p>
<p>If you are from another country, try shopping through our international affiliate <a href="http://www.usunlocked.com">usunlocked.</a></p>
<p><strong>Why don’t you put the hyphen in the name “Spider-Man” the way it’s supposed to be?</strong></p>
<p>We did but after doing research on search engine keywords, the keyword Spiderman was used a gazillion times more than Spider-Man. With all due respect to this superhero’s hyphen in his name, we opted to go with what brings more people to our website.</p>
<p><strong>I am looking for a t-shirt of a particular superhero you don’t carry. Will you be expanding to more superheroes?</strong></p>
<p>We’re sorry we do not carry what you are looking for. Please tell us which superhero you would like to see on our website and we will see if our suppliers carry merchanise of this superhero.</p>
<p><strong>I ordered two shirts from you, a Spiderman shirt and a Batman shirt. One of them was bagged and had a tag on it while the other had none of these. Shouldn’t both of them be bagged and tagged?</strong></p>
<p>The supplier of our Marvel t-shirts provides tag and ship all their shirts in clear bags while our main DC Comics shirt supplier does not provide either one. We ship our shirts the way we receive them for the time being.</p>
<p><strong>What is your policy if one of the items I ordered doesn’t work or is defective?</strong></p>
<p>Please email us (support@simplysuperheroes.com) so we can assess whether or not the item is defective. If the item is defective you will choose whether to be refunded or be given store credit.</p>
<p><strong>I received my package but it looks damaged. What is your policy for damaged goods?</strong></p>
<p>Please email us (support@simplysuperheroes.com) if this happens to you. It’s best to refuse the shipment (so don’t open the box!). Let us know by email and we can discuss a replacement.</p>
<p><strong>What is your return policy for clothing?</strong></p>
<p>To accept an item of clothing, it has to be returned unused within 7 days of receiving the clothing item. For example, if a set of pajamas has tags the pajamas will be accepted if the tags are still in tact and the pajamas appear to be in new condition.</p>
<p>Clothing will not be accepted if they have been used or worn.</p>
<p>It is important to email us if you are planning to return an item of clothing that you had ordered from us.</p>
<p><strong>What is your return policy for non-clothing items?</strong></p>
<p>For a return, exchange or refund to be honored, please notify us at support@simplysuperheroes.com within 7 calendar days from when you received your order. Otherwise, the return or exchange will not be honored.</p>
<p>We will only grant a full refund if an item is received in the same condition that it had been shipped.</p>
<p>Store credit will be issued if an item is returned that is not in the same condition that it had been shipped (i.e., opened package that had been shipped factory sealed).</p>
<p>Value of store credit will be determined by condition of item returned at the discretion of SimplySuperheroes.com.</p>
<p>Any change to this policy will be updated in this <span class="caps">FAQ</span> secton.</p>
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<TITLE>Frequently Asked Questions</Title>
<META name="description" content="frequently asked questions about simplysuperheroes.com">
<META name="keywords" content="frequently asked questions, faq, shipping, returns, refunds, payment">
*Is your website safe for making purchases?*
Absolutely. Our website host provider uses Equifax's secure socket layer (SSL) 128-bit encryption technology to secure all data to and from the site.
*Do you accept credit cards for payment at checkout?*
Yes, we do. We accept VISA, Mastercard, American Express and Discover.
*Do you accept credit card orders by phone?*
Yes, we do. Call 1-800-867-7753.
*I wanted to place my order with you through paypal but I got an error message from paypal that my order could not go through. Can you help me?*
We don't have control over paypal. If their website is down, please be patient and try placing your order later. If you had placed an order of multiple items when this occurred the best we can do (by request) is send you a link that will take you right back to your order page to save you shopping time.
*I do not have a Paypal or a Google Checkout account. Which is easier to set up?*
From customer feedback who have tried both, Google Checkout was noted to be easier. Please contact us if you have any difficulty with opening a Google Checkout account.
*How can I be sure you have what I want in stock?*
When we exhaust our inventory of a product, you will see on the product page "this product is temporarily unavailable." We have carefully inventoried all of our products so we will know when we are low in inventory of a particular product and when it sells out. If there is a product that is temporarily unavailable that you would like to purchase, please contact us.
*Do you have a clothing section for Men or Women?*
No. We currently sell clothing in children and young adult sizes from 2T up to Youth Size XL, depending on the clothing item. We will consider expanding our product lines for adults in the future. For the time being, we offer discounted men's superhero t-shirts for $9.99 each.
*I'm trying to find a t-shirt for my friend's 6 year-old boy as a surprise. I don't know much about how kids sizes work. Do you have any recommendations?*
At earlier ages, sizes almost correspond to a child's age: 2T for a 2-year old, 4T for a four-year old. But since kids grow differently, this doesn't match up all the time. Is the child tall for his age? You may want to consider a size Medium Youth rather than Small. Also, you may want to get the shirt one size larger so he can grow into the shirt. Email us at support@simplysuperheroes.com and we'd be happy to help.
*Why is my paypal payment made to "No Brainer Bargains, LLC" rather than this website name?*
No Brainer Bargains, LLC is the business name for our company. We used to have an online retail website by this name in 2008 and have registered our business name on paypal since then which is why it still shows up in payment transactions with this website.
*Do you charge sales tax?*
Only for non-clothing items if your billing address is in the state of New Jersey.
*Why do you have more selection for one superhero compared to other superheroes?*
Suppliers often have more available based on what's in demand. At this time, for example, Batman has the widest variety of merchandise based on the lasting success of Batman's recent movies.
*Do you ship to any other countries besides the United States?*
Yes. We ship to Canada and the U.K.
If you are from another country, try shopping through our international affiliate "usunlocked.":http://www.usunlocked.com
*Why don't you put the hyphen in the name "Spider-Man" the way it's supposed to be?*
We did but after doing research on search engine keywords, the keyword Spiderman was used a gazillion times more than Spider-Man. With all due respect to this superhero's hyphen in his name, we opted to go with what brings more people to our website.
*I am looking for a t-shirt of a particular superhero you don't carry. Will you be expanding to more superheroes?*
We're sorry we do not carry what you are looking for. Please tell us which superhero you would like to see on our website and we will see if our suppliers carry merchanise of this superhero.
*I ordered two shirts from you, a Spiderman shirt and a Batman shirt. One of them was bagged and had a tag on it while the other had none of these. Shouldn't both of them be bagged and tagged?*
The supplier of our Marvel t-shirts provides tag and ship all their shirts in clear bags while our main DC Comics shirt supplier does not provide either one. We ship our shirts the way we receive them for the time being.
*What is your policy if one of the items I ordered doesn't work or is defective?*
Please email us (support@simplysuperheroes.com) so we can assess whether or not the item is defective. If the item is defective you will choose whether to be refunded or be given store credit.
*I received my package but it looks damaged. What is your policy for damaged goods?*
Please email us (support@simplysuperheroes.com) if this happens to you. It's best to refuse the shipment (so don't open the box!). Let us know by email and we can discuss a replacement.
*What is your return policy for clothing?*
To accept an item of clothing, it has to be returned unused within 7 days of receiving the clothing item. For example, if a set of pajamas has tags the pajamas will be accepted if the tags are still in tact and the pajamas appear to be in new condition.
Clothing will not be accepted if they have been used or worn.
It is important to email us if you are planning to return an item of clothing that you had ordered from us.
*What is your return policy for non-clothing items?*
For a return, exchange or refund to be honored, please notify us at support@simplysuperheroes.com within 7 calendar days from when you received your order. Otherwise, the return or exchange will not be honored.
We will only grant a full refund if an item is received in the same condition that it had been shipped.
Store credit will be issued if an item is returned that is not in the same condition that it had been shipped (i.e., opened package that had been shipped factory sealed).
Value of store credit will be determined by condition of item returned at the discretion of SimplySuperheroes.com.
Any change to this policy will be updated in this FAQ secton.